Can-Do-Ability: Answers and Solutions from my personal experiences of living with a disability

Travel Concierge

13 Aug 2012So, you have a successful career and your job requires you to travel which is great, however you are on crutches and need assistance getting your luggage off the conveyor belt at the airport and carrying it to the area where a colleague is waiting to collect you. What do you do?

Customer care at Sydney airport has totally gone out the window. No staff are there to assist you as they are too busy and can’t help – sorry! The Good Samaritan is long gone – its all about me and I am going to pretend you are not even there so you don’t ask me to help you!

So when research was done on how to help the successful career woman on crutches collect her luggage off the conveyor belt and out to where her pick-up was, these were the options:

  • A group of volunteers ‘Golden Oldies’ could walk around with her but could not lift any of her luggage.
  • A travel concierge was available for $75 to pick up her luggage off the conveyor belt and carry it to her pick up.

    Wow – how bad is that – talk about ‘highway robbery’ and preying on the disabled!!!

    Overseas airports, like Zurich, really look after their disabled passengers and they even have a VIP lounge for you to wait in with drinks.

    Why can’t people with disabilities be assisted with their luggage when they really need it and when is customer care going to be made important again?

    Do you have any travel stories?



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