A step in the right direction towards greater accessibility12 Nov 2015
When it comes to ordering without face to face contact, it can difficult to impossible for someone who is deaf
or has a hearing impairment. There just aren't a lot of services out there to assist people in communicating with one another. This could be changing thanks to new technology.
Starbucks in the U.S. has made a step in the right direction towards greater accessibility through the use of a two way digital screen placed at the order point of their drive thru. This screen allows the customer and the attendant to see each other and communicate back and forth using sign language.
Let's hope that other stores follow in the footsteps of Starbucks and adopt this technology and accessibility improving mindset.
To check of this technology in action, watch this video demonstrating a woman placing her order at a Starbucks drive thru using sign language. Barista uses sign language